Terms of Service

1. Introduction

Varsity Heights is a student accommodation platform connecting students seeking off-campus housing with landlords and property managers listing accommodation near universities and colleges. These Terms apply to all users of the platform, including student tenants, landlords, property managers, and visitors.

2. Account Creation

Eligibility: You must be at least 18 years old to create an account. If you are a prospective student tenant under 18, an account may only be created and managed on your behalf by a parent or legal guardian.
Student Verification: Student users may be required to provide proof of enrollment, a valid student ID, or other institutional affiliation to access certain features, including lease applications.
Landlord/Property Manager Verification: Landlords and property managers may be required to verify proof of ownership or authority to manage a listed property before publishing accommodation listings.
Accuracy: You agree to provide accurate and complete information during registration.
Security: You are responsible for maintaining the confidentiality of your account credentials.

3. User Conduct

Lawful Use: You agree to use Varsity Heights only for lawful purposes.
No Misrepresentation: You must not provide false information, including false enrollment status, false ownership claims, or impersonate others.
No Harmful Activity: You must not upload malicious content or interfere with platform operations, including the WhatsApp Flows and lease application systems.
Respectful Conduct: Communications between students and landlords conducted through the platform must remain respectful and lawful.

4. Listing Accommodation

Accuracy: All accommodation listings must accurately reflect the property, including room type, amenities, proximity to the relevant university or college, availability, and pricing.
Authority to List: You must own the property or have the right and authority to list and lease it.
Compliance: Listings must comply with applicable housing, safety, and municipal regulations.
No Discrimination: Listings and leasing decisions must not unlawfully discriminate against prospective student tenants.

5. Lease Applications and Proof of Payment

Application Submission: Students may submit lease applications through the platform, including via WhatsApp Flows, and agree to provide accurate and truthful information.
Proof of Payment (POP): Where a POP feature is used to confirm rent or deposit payments, you agree to submit accurate and genuine proof of payment. Submitting fraudulent proof of payment may result in immediate account suspension.
No Guarantee of Placement: Submitting an application does not guarantee approval or accommodation placement. Approval is at the discretion of the landlord or property manager.
Lease Terms: The final lease agreement is a separate contract between the student tenant and the landlord. Varsity Heights facilitates the connection and application process but is not a party to the lease.

6. Fees and Payments

Service Fees: Some services, such as application processing or premium listing placement, may require payment of fees, which will be disclosed before use.
Rent and Deposits: Rent, deposits, and related payments are made directly between the student tenant and the landlord, unless otherwise stated on the platform.
Payment Terms: All payments made through the platform are subject to our payment terms and policies.

7. WhatsApp Communications

Consent: By providing your phone number, you consent to receive service-related messages via WhatsApp, including application updates, lease reminders, and POP confirmations.
Accuracy of Contact Information: You are responsible for keeping your contact information up to date to ensure timely receipt of communications.

8. Intellectual Property

Ownership: Varsity Heights and its content are protected by intellectual property laws.
Limited License: You are granted a limited, non-exclusive license to use the platform to search for, list, or manage student accommodation.

9. Termination

Right to Terminate: We may suspend or terminate your account for violation of these Terms, including submission of fraudulent proof of payment or false listings.
Effect: Upon termination, your right to use Varsity Heights will cease immediately. Termination of a platform account does not affect the validity of any existing lease agreement between a student tenant and landlord.

10. Disclaimer & Limitation of Liability

No Warranty: Varsity Heights is provided "as is" without warranties of any kind.
Not a Party to the Lease: Varsity Heights facilitates connections between students and landlords but is not a party to, and does not guarantee, any lease agreement, the condition of any property, or the conduct of any landlord or tenant.
Limitation: We are not liable for any damages arising from your use of the platform or from any accommodation arrangement made through it.

11. Changes to Terms

We may update these Terms at any time. Changes will be posted on our platform. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about these Terms, contact us at +263 773 434 285 orsupport@uplift.co.zw

By using Varsity Heights, you acknowledge that you have read, understood, and agree to these Terms of Service.

Effective Date: 1 August 2025

Last Updated: 19 August 2025

Version: 1.0.0

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